FAQs During Installation And Runtime
Installation
On what Windows platforms will the new Meyer 2008 software
run?
Meyer 2008 runs on Windows Vista,
Windows Server 2003, Windows XP, and
Windows 2000.
How do I know if I have the Administrative Privileges needed to
install the license key driver?
Check with your IT department to determine the proper procedure
for installing software. Most users in corporate environments do not
have Administrative Privileges.
What happens if the installer cannot complete or if I cancel the
installation before it is completed?
The installer will roll back or uninstall all Meyer 2008
files installed to that point, leaving your system in its previous
state.
What version of the software do I have?
Go to the About Box (on the Help menu); it will display the
version number and date for the build you are currently running.
For Meyer 2008 and later, this information is also displayed on
the main screen of each application.
Upgrades
Do I need a previous version of the Meyer software to install this
new version (e.g., do I need Meyer 2006 to install
Meyer 2008)?
No; Meyer 2008 will install even on a clean system.
When I install Meyer 2008 will it delete my old version of
the software?
No. Meyer 2008 will not change any of the old version's files
or programs.
When I install Meyer 2008 will it delete my old databases and
data files?
No. This new version (or any old version) will not overwrite,
delete or move any old files. All files will remain as they were
before installation. Furthermore, if you are upgrading from
Meyer 2001 or later, the new version will find the databases
presently on your machine and install upgraded copies for use with
Meyer 2008.
Can I run Meyer 2006 and Meyer 2008 together?
Yes. However, you should know that Meyer 2006 and earlier
cannot read data files produced by the Meyer 2008 version. Also,
only programs from the same release set (MView, MACQ, MinFrac, MFrac, MPwri, MWell, and MFrac-Lite) can exchange data.
That is, MView 5.40 communicates with MFrac 5.40 and
MinFrac 5.40; it will not communicate with any previous versions
of MFrac or MinFrac.
When I open any of the Meyer 2008 programs my Most Recently
Used file list (MRU list) is empty. Is this normal?
Yes; the Meyer 2008 MRU list is initially blank.
License Key
I installed the software successfully, but when I try running it I
get a message stating that I am not authorized to run this release.
What is the most likely source of this message?
You must update your license key before the new release will run.
To update your license key, run MKey and
open the company key file distributed with the software. Also, if two
or more Meyer license keys are attached to a parallel port, only the
one closest to the computer (electrically) will be recognized.
What can you tell me about using the MKey utility?
MKey is a utility for updating your
license key.
The easiest way to update your key is to obtain an MKey data file
from Meyer & Associates, Inc. Contact our Technical Support if
you need one. To use the data file, run the MKey utility. Select Open
from the File menu and select the key file from Meyer &
Associates, Inc. Your key will be automatically updated.
Be sure to always use the version of MKey that came with your data
disk. In other words, always install all the software before running
MKey to update your key. Previous versions of MKey may not work
properly with newer key files.
For information on updating your key without a data file, please
contact our Technical Support
staff.
Can I install the license key on a network server?
Yes, this is fully supported.
- Contact Meyer & Associates, Inc. to obtain a
network license key (red key) that is set to a specific number of
users.
- Install the NetHASP software, included on the Meyer 2008
release CD. Instructions for installing this software may be found
in the nethasp folder on the CD, or at
FAQ: NetHASP
Setup.
3D Plots
Where can I get a VRML browser to view the 3D plots in
MFrac?
There are several free VRML browsers available online:
(These links are up-to-date as of
Tuesday, 2008-09-16.)
Tips for a Successful Installation:
- When installing one of the free VRML browsers, be sure to
disable any antivirus software on your computer. Antivirus software
can interfere with the installation process.
- If the installation website makes you choose whether to "run
the installer from its current location" or "save to disk," you
should choose "save to disk" and then run the installer by
hand.
- Don't forget to enable your antivirus software when the
installation is complete!
Documentation & Training
Can you install the Meyer 2008 User's Guide on my
computer?
Yes. In this release we have installed a Manuals folder that includes the Meyer 2008
User's Guide, along with some supplemental material, in PDF (Adobe
Acrobat Reader) format. If you do not have the Adobe Acrobat reader
installed, you can download the latest version from Adobe's
website.
Do you have any additional detailed technical information on
hydraulic fracturing theory as implemented in Meyer 2008?
Yes. In the Manuals folder on the CD,
we have included:
- The Meyer 2008 User's Guide (Meyer User's Guide.pdf).
- A list of abstracts for the majority of the technical papers
authored or coauthored by members of Meyer &
Associates, Inc. on hydraulic fracturing (abstracts.pdf).
Do you offer training courses on the use of MFrac?
Russian Language Support
I am running English Windows. Can I display Russian text in the
English version of Meyer 2008?
